Are these reviews read by the app makers?

My grandson has been playing the Caillou goes to bed app and really enjoying it. I tapped a button to to pay $7.99 cdn to load all the games and my account was debited but all the games are locked! They require more money to play. Try explaining that to a 3 year old! Would like a credit back to my ITunes account....along with an explanation.

Daisymcgrady about Goodnight Caillou, v1.0